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Taylor Publishing : Tech Support : PageMaker : FAQs

Frequently Asked Questions

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YB!Pro FAQs   Other FAQ's

I have submitted my artwork in Word Metafile or TypeTwister format. How do I convert the artwork into a format Taylor can accept?

Open the file and resave it as an EPS, TIFF or JPEG—Or see if the program that created it can export the file as something that can be opened and resaved in Photoshop. If none of these options are available—printout the art and submit to Taylor to be scanned.

I want to use a tilde to accent a letter in my text. Where can I find it?

On the PC use Character Map—on the Mac use Keycaps
What is the keyboard command for Automatic Page numbers?
Pagemaker PC—Control+shift+3; Pagemaker Mac—Command+option+p;
QuarkExpress PC—Control+3; QuarkExpress Mac—Command+3
InDesign Mac and PC—use Type\Insert Special Character\Auto Page Number

I got an unworkable page notice saying I have missing graphics. I made sure that the graphics were stored in copy. What don’t you have them?

The image you see in Pagemaker is only a preview of the image, Pagemaker doesn’t really store the whole image—The images will print fine to paper at 300-600DPI—but when we print to film here at Taylor—the computer software we use to print the film, searches the document for all the elements—if any part of a font or an image is missing there is no link and the document won’t print. Any graphic used on your pages—a copy needs to be sent in for us to link to.

I setup my pages in the wrong book size. After I copied and pasted all the layout into a new document, all the elements are too large. Can I reduce them to fit all at the same time or do I have to do them one at a time?

You can use select all, and then Group to get all the elements in one block. Use your control panel to enlarge or reduce the block to fit your page. Ungroup the elements and adjust the text.

My page won’t print—I got a post script error message telling me the printer—“can’t find link to text”—What do I do?

Open the links manager and unlink the text you have placed in your Pagemaker document. Resave your page and try printing.

My links to my images have been deleted from my links manager—How do I relink the images?

Open your page—click on one of your images—go to Element/Link info—find the original image and click open. Repeat the steps on all the images in your pages.

I have drawn horizontal lines on my page—I can see where they are, but when I go back to my pointer tool the line disappears. Why?

Go to Element/Fill and Stroke and check to see if the color of your stroke (line) is set at paper or none. Change the color to black.

Mac Format—My TimesT font is not showing up in PageMaker, but I know it’s loaded I can see it in my System’s Font folder? Why isn’t it showing up?

Check to see how many fonts you have in your System/Font folder. The system will only make 128 fonts available. If you have more than that move some that you aren ’t using.

I am getting an automatic indent in my text blocks that I don’t want. How do I get rid of it?

Go to Type/Paragraph —set all the indents to 0.

We haven’t gotten an error message, but all of the sudden our printer has stopped printing. What do I do?

Check paper, check cords, check printer setup, shut down printer to allow it to cool down and reset, restart your computer.

I have a Photoshop image saved as a PSD file. When I try to resave it as an EPS file—the EPS option is not available. What do I do?

Flatten the Image and try again or use Save a copy—select Photoshop EPS and edit word “copy” out of title.

On one of my computers—I can open my PageMaker document and it is fine—on another computer I open it and all I get is a blank double-page-spread. What is wrong with my page?

Your page is OK—Its the Pagemaker Preference file on the computer that is giving you blank pages—It is corrupt—Delete it and restart Pagemaker.

I can see all the elements in my PageMaker layout, but I can’t highlight any of the text or picture areas to work on them. What is wrong with my page?

Check to see if all your elements are on the Master Page—If they are copy and paste them to the numbered pages.

I scanned my image in color—dropped out the background in Photoshop and placed it into my PageMaker document—Then I realized it should have been a Black and White image—Do I need to do the whole thing again?

No, open the image in Photoshop and resave in grayscale mode.

I am using the Taylor font—“Action Is”—It prints out fine on some of our pages and on some pages it defaults to Courier—Why does it print on some and not on other pages from the same computer?

“ Action Is” is a decorative font—it doesn’t have bold or italic capability—someone has selected bold or italic in the control panel —your printer can’t find it so it defaults.

Some of the documents I send into Taylor are corrupted—I have been copying and pasting them from my hard drive to my zip disk—Is this the wrong way to do it?

Never copy and paste or use -Save as- in Pagemaker or QuarkExpress to save your pages to a disk—use “drag and drop” from your hard drive or desktop right on to your zip disk.

How do I get my scanned image into the oval picture area I created on my page?

Use the masking feature in Pagemaker.

Why is it that my scanned image looks great in Photoshop, but when I place it in PageMaker it looks like a bunch of dots?

Remember that you are only getting a preview of the image that shows placement in Pagemaker. Its an 8-bit preview in an EPS file and a 16-bit preview in a TIFF file.

What are the five steps for indexing in PageMaker?

Mark the entries to be indexed
Create the Index document
Create a book list
Show the Index
Create the Index


How should the project folder be setup?

During the setup wizard (on the yearbook folder screen), a path must be chosen for the project folder using the Choose button. You can choose “New” to create a new folder for your yearbook. This folder must be selected before continuing. The “Yearbook Folder” screen will reflect the path and name of the folder that was created if this step is done correctly. The location and name of the folder should be written down and stored near the computer.


I get following error message when I try to open pages through YB!Pro: No project folder found.

Trash the YB!Pro preference file. On Macintosh: Taylor YB!Pro Preferences in System>Preferences folder—On Windows: YB!Pro.ini in C:\Windows, C:WINNT. When PageMaker restarts the YB!Pro wizard will begin, choose Setup for creating new pages or choose Open and re-direct to an existing folder.


My YB!Pro toolbar is missing.

Go to the Window menu in PageMaker, scroll down to the Plug-in Palettes. Click on Show YB!Pro toolbar


How to add extra pages to the end of the book?

Make sure the last page of the book does not have any content drawn on it yet. Delete the last page in the book by selecting it in the page manager and choosing “Delete”. It will ask if this is what is really wanted. Then click the “Add New” button. In the blank next to the word “Pages,” type in the page numbers for the first double-page spread to be added. (ex. 96-97) Click “Update”. Continue with this process until the desired pages are added. If a single page is needed, type the page number-same page number. (ex. 98-98)


How are tip-ins done?

Add pages to the end of the book (as above). Indicate on the picture envelopes these are tip-in pages.
(For the first tip-in, use pages 701-704, the second tip-in, use numbers 705-708, etc.)


How do I create a multi-page document, so that copy will flow from page to page to page (ex. index)?

In the page manger, delete the double page spread involved. Then click “Add New.” In the blank next to the word “Pages” type in the page range. (ex. 142-145). Click “Update”. This would need to be done before layouts are drawn on the pages.


If pages have been saved from previous years or at a workshop, how can they be used in YB!Pro?

First, delete the pages in the page manager that the page files will replace. Then, click the “Import” button in the page manager. Navigate to the saved page file, click Open. A dialog box will appear asking what the starting page number for the pages to import should be. Type in the page number and click OK. Caution: check for incorrect page dimensions.


My Images will not import into the image manager.

1. Make sure the images have been saved with a visible extension file (ex. .eps etc.). 2. Images need to be a manageable size, not “poster size”, as some are from digital cameras. 3. Check naming of the image file so that duplicate names are not being used.


My Images will not drag onto the page.

Close the page. Re-open from page manager. If the page is not listed in page manager, them click “Import” and bring into the page manager.


Submission: where is the submit file located and how can the contents of the file be verified?

After going through the submit process, the single compressed file will be labeled with the five digit job number and today’s date and will appear in the project folder inside the submit folder. This file will include all pages, images and fonts. Another file, a .txt file is also created and will appear in the project (submit) folder. Open this file to verify contents of the submission.
Only one submit file per day will appear. If more than one submit is done on the same day, then the first submit file will need to be altered with _1, (underscore 1). Then the second submit can be done. Continue this process until all submits are completed.
There is no way to verify the contents of the compressed files.




 
 
 
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